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Self Remedy Notes
- Always make sure you have one of the approved routers
TP-Link white with two black antennas OR Linksys blue and black with two black antennas - Make sure all other routers are unplugged.
- Then verify our router is plugged in properly (check Scenario 1 and Scenario 2)
- Make note of the status of the 4th light from the left (on the front of the router): ON / BLINKING / OFF
- Make note of the status of the WiFi broadcast: "Do you see your unit number in the list of available WiFi access points?"
Scenario 1: Router in Companel (white panel inside closet of bedroom usually closest to front door)
- Make sure the router is powered on.
- Make sure the wire from port 8 is going to the blue port on the back of the router (cord color doesn't matter)
Scenario 2: Router in living room
- Make sure the router is powered on.
- Make sure the wire from the wall is going to the blue port on the back of the router (cord color doesn't matter)
- In the Companel (white panel inside the closet of bedroom closest to front door) make sure a wire is going between port 1 and port 8.